Here's a comprehensive guide for Travel Card (Forex Card) Documentation, covering everything customers and internal teams need to know.

Travel Card (Forex Card) Documentation

1. Introduction

• Purpose of the Travel Card: Describe the purpose of the card, which is typically to enable travelers to make purchases and withdraw cash in foreign countries using local currency.

2. Eligibility and Application Requirements

• Eligibility Criteria: Specify who can apply (e.g., minimum age, residency requirements).

• Required Documentation: List any required documents, such as ID proof, passport copy, travel ticket, visa (if required), and recent photographs.

• Application Process:

  • Step 1: Complete the application form (available online or at bank/forex centers).

  • Step 2: Submit the form along with the necessary documents.

3. Card Features and Benefits

• Multi-Currency Support: Describe how the card can hold multiple currencies, such as USD, EUR, GBP, and others.

• Fixed Exchange Rate: Explain how customers can lock in an exchange rate at the time of loading to avoid fluctuations.

4. Loading and Reloading Funds

• Initial Load: Describe the process for initially loading funds onto the card, specifying the minimum and maximum load amounts.

• Reload Process: Outline steps for reloading the card, including any online, in-branch, or mobile options.